Please note that all refunds will be made to the original payment method. We’ll let you know as soon as this happens. Please allow a few days for parcel shop drop-offs and home collection items to reach us and be processed. Home collection returns (furniture and large items): 3-5 days once the item arrives at our depot. Evri parcel shop returns (eligible items only): 3-5 days once the items arrives at our depot.In-store returns (eligible items only, including Click & Collect): 3-5 days depending on your card provider.The time it takes to get your refund depends on when we receive the item at one of our stores or store support sites. Refunds for online purchases: how long do they take? We'll send you an email to confirm once your refund has been processed, and it can take 3-5 days for the funds to reach your account if you paid by card, or up to 28 days if you paid using PayPal. At the moment this can take up to 21 days. If you purchased an item online and returned it via our home collection service, your refund will be processed when the item is back with us and has been logged. The time to receive a refund depends on when and how an item was returned.
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